Shipping & Returns

 What are your shipping rates?

 BUSINESS DAYS:

CANADA

 Economy (7-21 days) $12.99

 Standard (3-15 days) $15.99

Tracked (3-10 days) $18.99

  UNITED STATES

 Economy (10-45 days) $19.99

Standard (5-21 days) $27.99

You will be responsible for all customs and clearance fees. We claim all items on our shipments.

 For all other countries, please contact us

 

When do you ship orders?

Our orders ship Mondays and Wednesdays only.  If Monday is a Statutory Holiday, we will ship Tuesday.  Henna cones and pastes get shipped on Mondays only.

Can I upgrade my shipping? 

Our orders ship Mondays and Wednesdays only. You can upgrade your shipping here:  http://www.hennaart.ca/upgrade-shipping.html

What is your return policy?

You can return your items, no questions asked, within 10 days of receiving your order.  Henna cones, henna paste, body balms, or other personal care items are non-refundable.  Simply ship the items back to our studio.  Your refund will be processed within 5-7 business days.  Please note, returned items MUST be unopened, unused, and not damaged. If you are unsure about an item for return, please contact us

DAMAGED ITEMS

We take great care in packaging our items so they are not damaged in transit.  We cannot replace henna cones or paste that "leaked" if you chose economy or standard shipping.  We cannot replace items that were damaged because you failed to pick them up from the post office or your mailbox.

Otherwise, if you received a damaged item, please contact us immediately after receiving your order and we will replace that item for you.  We will start a claim with Canada Post on the damaged item.  Once the claim is filed, we can ship you the items that were damaged in your order.   

Can I get free shipping?

We currently offer FREE SHIPPING for orders over $149.  Items must be marked "eligible for free shipping"  Free shipping is NOT valid on wholesale items, pre-orders, henna cones, henna paste, and certain essential oils. 

This is FREE SHIPPING to CANADA only!

Look for the truck to see if your item is eligible for free shipping: 

Can I cancel my order?

You can cancel your order as long as it has not been processed or shipped.  We charge a order cancellation fee of $10.00.  Please contact us via email to cancel an order.  Order cancellations will be processed within 7-10 business days and refunded to your original method of payment.

Can I locally pick up my items?

We currently do not have a local pick up location.  Please Contact Us if you are interested in being a local supplier in Edmonton, Calgary, Vancouver, Toronto (GTA), Ottowa, or Halifax. 

Do you offer insurance on packages?

We offer up to $100 insurance coverage on all orders, EXCLUDING perishable items like henna cones, or paste.  Please contact us if you want your order over $100 to be insured. 

How do I order wholesale?

All wholesale orders can be placed directly through our website.  No separate account is required.  Please visit:  http://www.hennaart.ca/Wholesale

Any other questions?

Please CONTACT US if you think of other questions.

 


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